There is a clear benefit in taking responsibility for mistakes. So why do so many leaders fob off the public with obfuscation?
The Korean chief executive of Jeju Air, Kim E-bae, could not have been more direct. After the crash of one of the airline’s planes he went straight to the microphone, bowed deeply and said, “Regardless of the cause, as CEO, I feel profound responsibility for this incident.” He offered his “deepest condolences and apologies to the families of the passengers who lost their ...
Published on December 30, 2024 07:00