4 Tips for Pragmatic Customer Centricity

Recently, Harvard Business Review published an article about what the next generation of project management will look like. The article highlighted 10 next-generation skills:Organizational awarenessData acumenCross-functional collaborationDecision-makingWillingness to explore and adopt new technologyFinancial acumenProcess and framework expertise (i.e., business process improvement, agile, organizational change management, risk)Growth mindsetThe ability to coach and motivate teamsCustomer centricity Now, these are all good skills for today’s project manager to focus on to be relevant tomorrow. There is one item on the list that piqued my interest the most.

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