Tales From Behind the Counter Chapter 1
Introduction to My Journey Into Hell!
Ranting ahead and strong language is used!
I never planned on working retail at all. I wanted to continue at the job I was at since I was making 8.75 an hour in the two years I worked there. I was an assistant to a successful company, and helped them with research. The same research that gave me empathic abilities, and made me able to read their emotions. Of course, I'll go into detail about it during AngelWitch, my book coming out. They informed me of what I was more than anything. Then, the company was bought out by another and I was laid off. I live in the Crystal Crest realm. After I graduated Southbend High school, I went to a community college. The whole time I was working retail on the weekends, and an extra day during the week. Thirty-two hours, and forget having weekends off since retail has weekends mandatory at times. Those are the busiest times anyway. During the week it’s slow as shit, and Sunday nights suck, too. It's the busiest Friday nights, Saturday around noon and 6:00. Sunday it picks up around 1pm after the church crowd hits. Holidays suck since it means crowds the day before and on the actual holiday. It means there will be constant register calls, and stupid people with stupid questions. I must have a drink sometimes after work to dull their energy signals/emotions I felt from them. Their emotions can leak into you like a virus corrupting everything. Feeling their anger, disgust, and rage can have you feeling drained after eight hours of torment.
I was unemployed for six months after I got laid off, and then I got a job at Kyle’s General Store working retail after I applied to several places. I graduated community college, and then transferred to South Bend University to major in English and minor in History. I live at my apartment off campus and take college classes online. It’s been a wild ride in retail-five years of it. Five years of being normal and acting like a normal college student.
My name is Angeline and you will see me in my new book AngelWitch where I finally find my escape from retail, and move on to bigger and better things. This book will have me telling you stories of my time working at Kyle’s in various departments. Retail is not for everyone. Not everyone can handle it. I have long black hair and smoky grey eyes. I’m pale since I don’t get out in the sun much, and to the world I look like a kid since I have a youthful appearance. I have a slim body, and it fits with the Kyle’s General Store outfit. Black shirts with the words Kyle’s General Store, and it has to be collared. Black pants even black jeans are allowed. They have added a black vest to the mix so people can identify who works there, but it doesn’t matter. I still have people ask if I work there. There is a name tag on the left side, and it has my nickname Angel for short on it. I love the fact that it’s all black since black is my color. I even wear black eyeshadow and nail polish to match looking like a goth girl.
It’s easy to get a job when you know someone. I got the job thanks to my guardian Kalisa to get away from it all, but that is a story for another time. After completing the personality test thing, which was easy since you pick stuff to indicate you are a people person. Then, there are interviews and the drug test afterward. You are put in orientation to get to know the company, and then the two days of mind-numbing modules that don't give you real world experience. Of course, when you get on the floor they don't have time to properly train you so then you have to stumble around like an idiot. Then have customers get mad that you don't know everything in the store even though you just started.
I work weekends and working five years in retail is slowly killing me. Yes, I make $11.50 an hour since they changed minimum wage in Crystal Crest. The government decided people need more money, and changed it to make lives better. Retail is not for me though. I can’t stand being around managers that run you to the ground. I can’t stand the customers who want you to break rules just for them, and these are the same people who expect to get a gift card just for them waiting around, “wasting their time and expect you to pay them for it” when you are running other departments as well as yours. Or, they expect to get special service because they spend a ton of money there. I spend money there too, and some people don’t even need the money work retail do it to have something to do. Even people with one full time job use retail as a part time one to help with expenses.
One guy wanted a discount for checking out at a different register, and when self-checkouts were installed they wanted a discount for that. As if they are more special than everyone else just because they are the customer. Some customers who don’t like self-check complain about not wanting to pay to bag and scan their own groceries as if this job is beneath them. Or if they go to a cashier they complain over their attitude and the way they bag. No winning there.
To me sometimes retail customers are not always right, and sometimes they are assholes that love to pick on the sales person and make their lives hell. So if you thought the customer is always right then this is not the book for you. These stories are a collection of mean customers, stupid customers, and proof why signs have to be put in bold lettering in order for some dumbass to see. I hope you will laugh with me as I go down memory lane to remember the funniest and stupidest people I’ve ever encountered, and I hope my tips at the end will teach you how not to be an asshole to the person behind the counter.
I work in the jewelry area, and everywhere the managers put me since I’m expected to be cross trained in different departments when the stupid computers don’t know how to schedule people. Sometimes I think it’s because managers don’t look behind and check the computer too, and if they had then maybe the schedule would be different. My job is mainly the jewelry area, and I show people jewelry. I put batteries in watches-only the ones we carry in the store, and the same goes for watch bands. That policy is not mine; it’s the companies, but it doesn’t stop customers from trying to get us to do it.
I fulfill personal orders like class rings, name plates and personalized jewelry. They are pretty easy to do and the book tells you how to do it. Of course, the customers there treat the employees like they are stupid and dropped out of school. Some of us go to college, have second jobs, or the older crowd enjoys people and wanted to use this job to get out of the house.
Kyle’s General Store is located off Surrey road, and it offers discount products for a good price…or so they think. The store was built in a really rich neighborhood, and that means the customers have a lot of money to spend. Customers like them expect to be waited on hand and foot like the store is a high end retail store when it’s not. Not even close, and some of them even expect you to be their personal shopper. That's what I hate the most since they act like they can't read the price, and they want you to even help them pick out their own shoes.
They ask questions and don't even bother looking for themselves. They also have to be led to items in front of them, and they can’t bother to look up and see the department has a sign above it stating where they are when it’s right there. They treat the worker like they are unintelligent people, and the customers are the ones that need help using their own cards.
Customers expect you to be able to read their mind when they tell you about an item they found at another store. Like one lady asked me if we had a particular item, and I could not find it. When she told me her relative got it at another Kyle’s then I knew we didn’t have it. Or they expect you to walk them to the area if they can’t find an item when it’s right in front of them. Some of the customers are okay with me pointing, and it’s hard to know when it’s okay to point or walk them to the area. If we are out then they expect you to go to the back and get it for them. We are out of some items, and we have no way of ordering more since it’s something out of our control. Then the customer gets mad at us as if it’s our fault.
I try to be nice and smile at the customers since there is a ten foot rule only to be ignored sometimes or even mocked by them. It would be a different story if people were nicer, but some of them are not. They don’t even treat workers like people. Especially some managers, for example ones like Alex who called us bodies not people or even workers.
Alex Jones is the manager below the store manager Kyle who has been a pain in my side ever since he started working there. Tall, dark haired, and glacier blue eyes, always a scowl on his face. He was an asshole to people telling them about the ruthless point system when they were genuinely sick. He told me that I should be able to hold it in when I told him I wanted to go home after I caught food poisoning. A ruthless asshole.
What they don’t tell you once you sign up for said job is they will put you wherever they need you. Hell, those idiots move you to where they want you to go, and even if you haven’t been assigned there. Managers will be petty, and assign you to places where they know you don’t like it. Kyle put me on the register so many times that I want to bash his fucking brains in. He is an asshole. He is tan with blonde hair and blue eyes. He looks like he should be out in the sun surfing instead he is making people miserable at Kyle’s. He doesn’t know how to run a store, and he treats those under him like shit. He expects people to kiss his ass just because he oversees the store. He doesn’t schedule enough people, and makes them work multiple departments without help. Kyle’s is a wasteland full of bullshit and misery.
I hate it here since it’s the same old shit day after day, and over the years every day is an ordeal for Kyle and some of the things he does is fucking ridiculous. Kyle gets on the Co-managers, who get on the assistants, and they take it out on the supervisor and then the associates. It’s a vicious cycle, and everyone is stressed out. When corporate comes, I know the day is going to be incredibly long since that is when they are the most stressed and horrible to their employees. They complain about stuff not being done when it should have been done weeks ago, and do shit only when the bigwigs are there. It’s bullshit. Like I got in trouble thanks to Ms.Sniffles thinking I need to be more productive with my time, and I work my ass off for the company. It’s not enough for them sometimes they expect us to have super powers when we don’t.
It also doesn’t make any sense to put me on the register when I’m in a sales area, and you can thank asshole Kyle and the customer service people for your wait at the counter. It’s their fault anyway. They are the idiots pulling people out of their departments just because even a person is waiting in line, and they freak out about it for no reason. Apparently the front end is a priority, and they want to get the customers out as fast as possible. Also, we have to listen to the customer service people, and if we don’t then they tell an assistant manager about it as if I was being subordinate when I was one of the ones on the floor helping with the phones. I never forgave him to this day.
The rude and stupid customers make me sick since some of them treat the workers like they are stupid.
One bitch even made fun of my math skills when I have a math disability. I mean come on, if you want respect from a sales person how about being nice to the person behind the counter, and if you are then they will treat you with respect. If you treat them like shit then expect to get it in turn. I would never go out of my way for you if you are rude to me. I’ll give you some customer service, but don't expect me to go above and beyond for a rude person.
Customers mess up everything especially after I just cleaned up the area, and I’ve heard a few mothers say, “It’s their job to pick up after us” when their kid picks up stuff off the floor. I thought people pick up after themselves at least that is what my parents taught me. But apparently, people think a sales person’s job is to clean up after adults who should know better. Like a few of the idiots left one of the numbers on the floor, and didn’t pick it up to be nice. Even the daughter just stared at it and left. And I wanted to hit her since it’s not hard to pick something up off the floor. Hell, maybe my old life is better than picking up after idiots.
And then after treating me badly you wonder why you get bad service? How about as a customer when you need assistance don’t treat me like I’m stupid, and I get it I work retail but that doesn’t mean I deserve to be treated like an idiot. Don’t stare at me thinking I am going to automatically know you need help. Speak up and stop treating me like I am incompetent just because you are horrible at communicating what you want.
Some customers can’t describe items worth shit, or they use different terms as if they are more educated than the person working there. It doesn’t make a person smarter it makes them look like a jackass. They also over explain the item to me when they think I don’t know what they are talking about, and guess what? I don’t. One dumbass described it to me silently about undies saying they tuck in like she thought I was a dumbass…Nope. You just suck at explaining. Grunting and showing me what you mean doesn’t help either. And speak clearly and loud enough for me to hear you, and never explain it to me like you think I’m slow. Don’t treat me like I don’t know what an item is just because we don’t have it. A lady and one in a wheel chair were looking for socks, and they were talking to each other rather loudly enough for me to hear them. Guess what they were right by it. But the lady points to me and said in a dramatic way said, “She can help us.” So, like a good retail slave I show the idiots the socks even though they were right near it. I show them the brand they were looking for and the wheel chair, “Do you have socks with the waves?” And she continued to describe it to me like I was stupid and had no idea what she was talking about. I told her multiple times if we had it then it would be in the area. I mean if it’s not there then we don’t have it. I can’t pull an item out of my ass that we don’t have. The lady kept explaining it to me over and over again like she thought I didn’t know what she was talking about. Whatever. I just hope the bitches leave before I lose it and yell at them to stop treating me like I’m stupid. That night dealing with those idiots made me want to grab a bottle.
I’ve written down policy changes in the notebooks I carry (which change so fucking often I have to write it down), notes about the job, and some angry customer stories. I want to remember the funny moments, and even the angry customers so I can laugh about them later especially when I leave retail for good.
Retail is not for everyone, and if you don’t have the ability to let shit roll off you then this is not the job for you. I am a sales associate who works everywhere in the apparel area.
I have worked in the fitting room, phones, jewelry, shoes and accessories. I have been working at times throughout all the clothing departments too like: men’s, boys, infants, girls, women's and lingerie. I’ve even helped out in other departments when I’ve needed to such as toys, housewares, lawn and garden even in the meat and frozen food departments.
Some of the stupid managers made me work there since they don’t have enough coverage in other areas, and they are so shorthanded in their areas they can use others too. Part of the reason customers can’t find sales associates in our areas is thanks to the managers. The managers have a stupid habit of pulling people out of their departments, and then get mad when the associates they pulled from their departments are not staffed. It’s their fault since they pulled the associate in the first place. I hate it since it means I get blamed for not having work done in my department. Yet the dumb managers can’t see how stupid it is to pull from other departments. Not to mention when someone asks me where something is in another department I don’t know where every single item is since I don’t usually work there. Then the customer treats me like I’m the dumb one when they don’t describe the item well and say, “Never mind I’ll find it myself…I thought you would know.” Treating me like I’m stupid just because they suck at describing the item.
Then, customers assume we have all the same things when we don’t and different Kyle’s carry different products. The online website and in store are different and unless online is the salesperson’s area they aren’t going to know how it works. Also, there are third parties on Kyle’s website, and people complain about that when Kyle’s doesn’t have any control over it.
Don’t ask a sales associate about the website, and stop being lazy and look for yourself in store. Sometimes the website is not accurate since it takes 24 hours to register it. Hell, a customer can even leave it on a shelf and have it in their cart.
People act like they can’t help themselves…they can.
Inventory is also wrong, and people call up the fitting room and other areas thinking they have a catalogue of items in their store when they don’t. I can’t look up anything unless I have the universal product code, and that is the ten digit number that is associated with an item. I can also put in a code, and scan it when it doesn’t have a price on there, and even when it does have one a person will still ask if it’s the price...yes, it is what else will it be? “Why does it have $4.00 on it?” Come on it’s the price, dumbass.
It’s a job that requires talking to people and showing them merchandise. A job that requires answering stupid questions like a customer wanting to know the price when it’s right in front of them, and directing them to the items they are in front of. Times like those I want to slap the person for acting like a dumbass about it.
I have stories for every section I’ve worked in, and I’m going to share it with you. Sit back relax, and enjoy the ride since these are stories that will laugh, entertain you, and make you never want to work retail ever. There is also a special section for how not to treat a sales associate and tips. I’ve even got a guide to help you around the store so you won't look like a dumbass. I don’t think this way of all customers just the stupid ones, and ones who are lazy and rude.
If you have worked retail you will know my pain, and for those of you that haven’t I hope it will be a real eye-opener on how not to treat someone, and you can see the crazy customers a sales associate will encounter on a day to day basis…I hope you will learn to be nicer to the person behind the counter too. And don’t say I’m being rude in here and I should get another job since I will have another one.
It will also help you see why retail associates can be rude and nasty to you since they get shit on by the general public every time they wear the dreaded uniform.
Also, never say these phrases to a sales associate:
“I’ll give you something easy.” Because you think I’m stupid because I work retail?
“I just have a quick question…” that you could have answered yourself had you looked on the last aisle, and you just had to interrupt me while I was with another customer too. I mean come on.
“Do you happen to know?” No, I don’t know shit now fuck off, and never ask me like that again.
“Can I ask you for a favor?” No, we aren’t friends bitch. Don’t say that to me.
“Item.” Not even an excuse me? Or hi? Some people ask this while talking to their friends, and not even bother talking to me directly. Fuck you, by the way since if you need my help at least treat me like a person.
“I know you don’t work in the area but…” I don’t care since if I don’t work there then I might not know where the item is.
“Oh, are you waiting for me?” No, dumbass I was waiting for my shift to end so I can go home, and not be around stupid assholes.
“Are you open?” Why the fuck do I have my light on? And why am I behind the register if I’m not open?
“You look like you are bored/need something to do…” No, I’m not bored, but thanks for being an asshole.
“Let me put you to work and make you do your job.” Because I wasn’t doing it before?
One dumbass wanted to say I was doing nothing since I told him I could not work on his watch since it wasn’t one we carried. I was putting away a cart of shoes actually.
Please stop thinking your clever saying these phrases, and I get it I look like I’m 12 but you don’t need to treat me like I am.
I see day to day how people behind the counter get treated, and I’m sick of it. I should not be coming home crying or ranting because of a rude customer who could not get their way. I should not have to deal with being run around ragged because the managers expect us to have super powers. I shouldn’t be treated like I’m not a human being because I work retail. I’m human too, and I make mistakes too like everyone else. My head should not be bitten off because another person put the item in the wrong spot, or stole something and it’s my fault the other shoe is missing.
The people who say the customer is always right clearly haven’t worked with the general public before.
Kyle’s General Store Black Friday Diaries:
This is the first day out of five that I will be working for Black Friday weekend. I started my shift at 2pm. As soon as I got in the door before clocking in for my shift I saw the black dividers up near the jewelry counter and HBA section for the event lines. Yay! They were already blowing up the balloons in customer service to mark where the Black Friday items are. It was interesting seeing the black and red balloons with the name of the items. Kyle’s tries to make things easy for the customers to find the line they are looking for. They still ask where the item lines are even though they are right in front of it.
After clocking in I make my way to jewelry to find out what is going on, and a customer asks me, “Are you an associate?” Really, dumbass? I was wearing the stupid uniform and the fucking name tag and vest proclaiming I was one. Did you eat a bowl of dumbass for breakfast? Like my awesome professor from SouthBend said. Can you read? I was tired thanks to staying up till 1 am finishing a school paper that was due the next day. All I had the energy for was giving him an Are you that stupid? Kind of look. I answered his question directing him to the shirts anyway. Then later a woman asks, “Where is the women’s section?” I tell her right behind her, and she says, “I see the juniors and petite. I meant the one for bigger women.” I point her in the direction of the size she was looking for and all she had to do was keep going down the sections. Lazy bitch! We have signs that tell you where everything is, and that is like the asshole asking where the jewelry and watches are when it is right in the front of the store. Three o’clock hit and we had to straighten items in grocery. I don’t get why since they are messed up five minutes later by asshole customers. In the back when I was putting away the cardboard after the straighten up thing, I see the cherry red While Supplies Last Black Friday items on a pallet wrapped up in tape. Some are filled with clothes, house ware items, and electronics. The aisles are already starting to be cleared to make room for the lines. Stands in the middle are being removed so it won’t get in the way of crowds. Another guy asks me if I work at the jewelry counter. I have the case open and the keys are in it….Really? Why the fuck would I be standing there if I didn’t work there? Stupid people shop there I swear. I work Thanksgiving so I’ll have more funny stories then since that is when the action starts. It wasn’t too bad customer wise, only dumbasses that day.
Kyle’s Diary Stories Day Fucking 2:
Now it’s time for the action! The day everyone loses their minds over over-priced items they can get regularly. My shift started at 3pm and lasted till 12am. Already when I first got there four cop cars are sitting in the parking lot. People have cleared the way for the lines, and the items for the sales are on the floor wrapped up till 6pm. I was nervous in a way, but more awake then the day before. They are giving out free food for the employees. Yellow tape is blocking various aisles for the line. People are already in line to get their items. The calm before the storm since not many people are shopping. Then the chaos begins, and this is my first Black Friday working since they ignored my availability rules. Dicks. I hate it.
I’m in jewelry safe behind the counter and I’ve already had someone ask me where stuff is and I take a flyer to find out where the jewelry items are some watches in lingerie and some near crafts on pallet displays. Around 5:45 it got crazy and my coworker forgot to give me the keys so I was waiting for the manager to open the safe. Meanwhile, I was cleaning up a display that a customer ran into. I was cleaning it up while people were asking questions I thought it was in the case. It wasn’t but luckily they found out where the sale items are, and they were brought out. Yay! I got the keys and everything was good. It was crazy lines are all the way to apparel. Every register is open, and people are grabbing stuff left and right. I had to answer questions to people, and deal with rude assholes. A lady gave me shit about a necklace asking if it was fake, and I told her it was real since it did not say plated. Later her daughter made her apologize. It was crowded and people were being dicks when the prices came out wrong.
People were trying to cut lines and the employees wouldn’t allow it. The sales in toys were the worst with people pushing and shoving each other out of the way. They were grabbing items like they are going out of style. They kept asking where the jewelry was and it was all lined in a row on one side of the counter. A lady was rude in saying, “Is there anyone there to help me?” I told her, “I work here.” Another asshole, “Do you work in jewelry?” Well no shit, dipshit I’m wearing a fucking vest, name tag, and outfit… Lady on a mobile cart wanting to try on stuff and saying, “I won’t waste your time.” Then, she knocked over a display. Then later, as I’m picking up a peg that has fallen, “Oh I didn’t do that I swear it wasn’t me.” I ignored it. Taking items to be put back to the displays a guy asks, “What do you have?” I tell him. No, I didn’t have his size. Did I have any more in the back? No, all the items are already on the floor. “What would you do if I cried because you didn’t have my size?” I’d laugh. I mean really, it’s not my fault we ran out of your size. We put shit out and that’s it. We don’t have any more in the magical “back”.
It was crazy, busy, and too full of people. Once I got over the craziness I got used to it. The attitudes made me pissed being treated like a dog, but I got all my Black Friday shopping done. I have enough alcohol to be set for months when people piss me off enough to drink. Three days to go! I think I just might have a drink at home, and at least I met a cute guy that night.
Day 3 of Kyle’s General Store Black Friday Diaries:
My shift did not start until 2pm, and the excitement last night has died down today! There are still items left over from last night in the little boxes they came in. The store is still a mess as people leave shit in all the wrong places. It’s not as busy as yesterday which was fucking insane. My first dick of the day. Stands there at the counter: “I’m ready.” He sees the other watches he missed. “Oh, I’m not done” and looks at more stands. “I’m ready.” Whatever. I ring his shit up, and he leaves.
Comes back and asks, “Can you put a battery in this?”
“Only if we carry them in the store.” I tell him quoting the policy like a robot.
“Okay, it’s not one.” He leaves.
Another person whose watch I can do. I try my hardest to get the back off but the latch is hammered on too much. Did asshole’s watch stick ‘cause it turned out his wife did get it from here? He said it as if I was a dumbass, and he was right. They all do. I straighten up shoes and have to answer more questions for lazy customers. One woman wanted to know where the fitting room was and all she had to do was walk past shoes.
Another lady: “Do you work here?”
Me: I think I do…
I took over phones for an hour and had to search for a fancy desk that we stopped carrying. Nothing from the ad is left. Same lady calls back twice asking for shit in the ad and we are fucking out. Line 1 for the assistant got too impatient, hung up, and said he got disconnected. Asshole router called again because he was on hold and got disconnected. The next caller goes into a story I don’t care about. I told her I can transfer her to customer service. And she said, “I imagine so.” Fuck you, too.
Next Caller:
“Thank you for calling _________ how may I help you?”
“Is this___?” Duh. I just said it, asshole.
A lady called the fitting room when she was in the store because she needed help getting items on the top shelf and two employees walked by and said they couldn’t help her. One customer asked a cashier to fold her clothes for her. Last asshole of the day. I transfer him to electronics, and they don’t answer call comes back. Is there anybody working in electronics? I told him I can check. “Well, if there isn’t anybody working there then I’m not going to worry about it,” He yells, and that was day three. Dealing with dicks and assholes the entire day is draining. I’m going to a bar after this just to drink away the stupid.
Day 4 of Kyle’s General Store Black Friday Diaries:
Finally, back to my normal shifts for the weekend. The craziness died down today, and it’s a normal crazy Saturday. Nothing but straightening up since it’s still a mess from the past two days. I’m happy to say Day 5 is a short one. Thank god! I was on the phones for a break, and trying to find an item for a lady. She was rude though saying, “Well, can you look for it again because you don’t seem to know what you are talking about.” Thanks, bitch and you’re the one who couldn’t even tell me the proper brand for that item. I really hope you suck a dick, and all I said was, “Thanks I will.” Not even bothering to be mean to her. Another woman complains about waiting for 30 minutes for someone in jewelry; it was not that long. She asked about the system, and I told her they would have told me about it. They called and no one came she says. Sure, lying bitch. The customers were mainly nice except for a few people. It wasn’t too crazy either just straightening up. Nothing wild and crazy since the excitement is dying down. There was a lady getting mad that I accidentally hung up, and did not put her on hold. Oops! There was a lady trying to argue with me about a television in stock. Whatever. I also have super powers because when I touched a few of the watches the customers wanted me to repair they would magically start ticking. Interesting day! There are still some boxes left over from Black Friday still. That was my day, and I will be starting my last day of working five in a row tomorrow.
Day 5 of Kyle’s General Store Black Friday Diaries:
I’m happy to say it’s my last day of working five in a row. Thank god I’m looking forward to having the next two days off. Nothing really going on yet since it’s its been slow. My shift started at 5:30 this time I’m only there for 4 ½ hours which is better than eight. I’ve had more good customers than bad ones. The customers today haven’t been bad at all; one lady getting a surprise present for her daughter. A customer was demanding when she said “that one right there,” and not even bothering to be more specific. Don’t just say “that one,” give me a description and a price I can’t read your mind, bitch. A guy wanted to look at a watch. A customer had to direct another customer to a part of the store then said, “And I don’t even work here.” It was mainly just straightening up jewelry, shoes, and accessories. People are probably getting ready for the work day. At least they are not playing that dreaded Christmas music through the speakers. I’d rather strangle myself with my own lanyard then listen to it. I don’t celebrate Christmas either. A bunch of kids are getting a battery and the girl gives me a dirty look before getting her water. I ignore it. Told a guy that in front of jewelry is the only place we have the sunglasses. Didn’t believe me because his sunglasses were not there. Sunglasses asshole comes back to look again as if they will magically appear out of thin air, and he was at customer service to get a refund or exchange. It was overall a boring last day except for a lady that had to put an item on layaway then cancel since she didn’t have enough money.
Holidays just suck at Kyle’s. There are way too many people to deal with the day before a holiday, and some are rude last minute shoppers. It can busy on the day of the holiday too, and then it dies at some point leaving the sales people to clean up the tornado they left behind. Customers are rude to you, and they treat you like shit if they wait in a long line, or out of stuff when they shop at the last minute. Don’t be like them, and get your shopping done early so you won't need to worry about it. Stop saying it’s busy in here on a holiday since I’ve heard it before. Get over it since you waited till the last minute to get Jimmy his stuff for Christmas, Valentine’s Day or other ones.
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