Bonusode: Live From Pax8 Beyond EMEA With Phylip Morgan: What’s New?

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Phylip Morgan is the Pax8 Chief Revenue Officer EMEA, and he shared what’s new at Pax8.

An Interview With Phylip MorganWhy MSPs Shouldn’t Fear Cloud Marketplace Providers

Phylip explains that many MSPs see cloud marketplaces as competitors, able to offer more to customers. But he said that Pax8 aren’t like the hyper-scalers that MSPs worry about. Instead, he says:

“We want to these enterprise-class tools in the hands of the small MSP. So that they can fight back against the digitisation and automation of everything. We’re designed to fit into the SMB ecosystem and work with them, not against them.” 

How Pax8 Helps MSPs to Up-serve Their Clients

Many of today’s MSPs find themselves supporting their SMB clients with more than just the tech. They ask for advice on things like recruitment and retention. So that’s a long way away from the break/fix model.

And, Phylip says, the challenge today is to deliver a business outcome rather than a technology solution. It’s not always easy to do that by yourself. But they have a range of tools that MSPs can leverage to better serve their clients and deliver all the support they need. 

Why Data is the New Oil and How Pax8 is a Refinery

This is a phrase that Phylip has used before, so I wanted to explore it with him. “So I find that MSPs have data at their fingertips, but they’re not utilising it in the best way. It’s hard for them to surface the data – they have to log in to different platforms.

“And we want our company to be able to help with that. So we’re building tools like Opportunity Explorer to make it easier. And it highlights gaps in your services so you can offer the right solutions to your clients.

The phrase ‘data is like oil’ means that we’re a ‘refinery’ and can help you access and use that data to grow your business.

Phylip’s Advice for Time Poor MSPs

By working with so many MSP partners over the years, Pax8 have identified three core problems that they have. As Phylip explains: “First, they’re usually time-poor. They only have eight hours in the working day, and they often have small teams.

“So something has to give. You push the delivery date back and that damages your ROI. Second, their employees don’t have the skills required. And finally, they get so busy that they reach capacity too soon.

“However, we’re confident that we can help. We have a Partner Services Program and an academy to support you behind the scenes. We want you to win business and succeed.”

How to Connect With Phylip MorganPax8Follow Pax8 on TwitterLike Pax8 on FacebookFollow Pax8 on LinkedInConnect with Phylip on LinkedInFollow Phylip on TwitterEmail PhylipHow to Connect With MeSubscribe to TubbTalk RSS feedSubscribe, rate and review TubbTalk on iTunesSubscribe and rate TubbTalk on SpotifyFollow TubbTalk on iHeartRadioFollow @tubblog on TwitterMentioned in This EpisodeIT certifications and training: CompTIABook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaCloud computing tool: VMwareCloud computing tool: CitrixAI tool: ChatGPTPax8 Opportunity ExplorerPax8 Partner ProgramPax8 AcademyPodcast interview with Andy ReadmanYou Might Also be Interested inPodcast: AI, The Future of Managed Services and Pax8 for MSPs: What You Need to KnowPax8 Beyond EMEA 24: Growing Community Beyond the CloudPodcast: Pax8 Beyond and How to Support MSPs with Cybersecurity

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