Shared Services and External Services: Partnering to Support ART Flow

The Scaled Agile Framework (SAFe) describes Shared Services as the “specialty roles, people, and services required for the success of an ART or Solution Train, but that are not dedicated full-time.” The Shared Services guidance article provides an extensive list of examples of specialist skills often included in Shared Services. While this list is not exhaustive, it serves as a helpful prompt when considering the needs of a specific Agile Release Train (ART). Most ARTs will only need a subset of...