What Authors/People Can Learn From Domino's

Let's face it. People aren't perfect. We destroy first impressions and even long term relationships more times than we want to or are even aware of doing. Companies do this as well, being run by... well, humans.
Let's look at Domino's. Because I love pizza, and talking about any thing that has to do with that topic makes me happy.
Have you ever eaten at Domino's? Ten years ago, my husband and I were faithful customers, went once or twice a week. Then the product went downhill and there wa...