ANR #142: How To Define A Successful Change Management Strategy

In 2001, British Airways faced a monumental challenge as they transitioned from their long-standing base at Heathrow's Terminal 1 to the brand new Terminal 5. This move was not merely a physical relocation but involved a comprehensive overhaul of systems, processes, and human resources management. Despite meticulous planning, the opening day was marred by massive [...]

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