Customer “Service”?

Image by kirill_makes_pics from Pixabay

Lately, I’ve been dealing with Customer “Service” people, and my track record isn’t anything these companies should be proud of.

First, you get the chat bot, who wants you to answer a bunch of questions, most of which have nothing to do with the reason you’re asking for help. If you’re lucky, you hit the “do you want to talk to a real person” option fairly quickly.

But the real people who work the chat boxes are often the low people on the totem pole.

I re...