Tracking the Status Quo in Your Organization

I remember as a leader being very frustrated that only about 30% of my staff were really engaged and did quality work. There was another 30% that were actively disengaged and seemed to just want a paycheck by doing the bare min to keep from getting fired. There was about 40% somewhere in the middle. It seemed I spent a lot of time with the bottom 30% having to deal with silly time-consuming issues. You may have experienced this too.

Last week I had the privilege of working with the Facilities...