Authors be aware of Blurb

Authors be aware (and if you want share): I self-publish my books through Blurb. It's not the most convenient of self-pub, but I found their dashboard easy to deal with, and it was also one of the self-pub that was more convenient for physical bookstore. Moreover, they sold also through Amazon, so I was having all sides covered. So far so good. I publish historical travel guides and I update them once a year, usually in October, to be ready for the Christmas season. And so I did this year. I'm not usual to check the sales reports, but when I publish my updates there is an increase of sales, therefore in October I do it. Around the 21 of October I noticed there was something strange in the sales report, all my sales showed a profit equal to 0. After a few days they replied there was a glitch with the sale in September in $ and that they were correcting it manually. But at that time I also saw that the sale in October, equal to 0 again. I updated my request but they never replied until Mid of December, after also my November sales (230 books), showed profit equal to 0. They told me they did an update on the printing price on October 19 and that they alerted me of this change on October 9. I replied I have never received this email, but in any case, I opened an enquiry on October 21, so if the change happened on October 19, why they did not tell me soon? the reply of the sales department I was interacting with was they did not know I was not aware of the change... So what they did, since I did not update my selling price in accordance to the increase of the basic price, was to continue to sell my books with 0 profit for me... I lost more or less 600/700$ and they are telling me they do not believe they can reimburse me. So basically, they changed the basic price, and instead of stopping selling my books waiting for me to adapt my selling price, they sold my books with their gain but with my profit to 0... Good for them, bad for me, isn't right? So yes, authors, be aware that Blurb first of all make sure their gain is safe, of your profit who cares?

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