Life update (07/28/2023)

Yesterday, as the train was carrying me back home from work, I reflected on the unique strain that my job provides, one that I didn’t experience as a programmer. I work as a computer technician for a big hospital complex, big enough that the tasks sometimes pass through a few departments before they get solved. However, our office receives most of those tickets first, and deals directly with the users. Once we determine that we can’t solve the problem because we aren’t supposed to (hardware issue, some printer needs ink, it’s related to a malfunctioning machine that belongs to the electromedical department, etc.), we push the tickets away and hope that they don’t come back. However, whenever I do that, it injects a growing anxiety in me; those other groups may take days, a week, or even more to solve them, but I’m the one that will receive angry emails and/or calls from the users, who seem to believe that our office solves every little issue that involves machines in this hospital complex. As a consequence, I dread every email I receive, and particularly the phone calls. In fact, virtually every interaction with human beings in the context of my job is bad news.

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