Apology Language: The Secret to Conflict Resolution

Sorry—the five-letter word that has the ability to take the feeling of anger and turn it on its head. Short and sweet, it can diffuse an emotional situation just like—snap!—that. 

But what happens when the magic seems to fizzle? When “sorry” start to feel as hollow as a chocolate Easter bunny?

That’s the beauty of knowing your apology language. They provide a more meaningful structure to the way we apologize and receive apologies.

Here’s how you can get to the foundation of it:

What...