RT by @NigelBiggar: Standing in the huge line for customer service -- or rather "customer service" -- I spoke with many other passengers. Some were sad but unfortunate stories. (eg flight cancelled due to mechanical problems.) But many had been as badly sc

Standing in the huge line for customer service -- or rather "customer service" -- I spoke with many other passengers. Some were sad but unfortunate stories. (eg flight cancelled due to mechanical problems.) But many had been as badly screwed over as I was. It's rampant.