Deep Calls to Deep: The Butt Hurt Customer

A few months ago, my mother-in-law was with some of her friends at a local mom-and-pop restaurant for breakfast. As it has been with many businesses recently, the restaurant was struggling with not having enough help. On top of the tight labor market, some employees quit, while another called in sick. The one or two people working were doing their best to do everything, but it wasn’t enough. 

Because of the restaurant’s lack of service and the time the food was taking, customers were frustrat...