When you have to deliver a tough message, what best describes your approach?

Our reader poll today asks: When you have to deliver a tough message, what best describes your approach?

I deliver it directly and without apology or cushioning: 32.15%I strike a balance between tough news and positive news: 62.15%I soft-pedal the message and risk it not being received: 4.28%I avoid delivering the message and hope they’ll figure it out on their own: 1.42%

Beware the “But” Sandwich.

Read the rest of this post at thoughtLEADERS, LLC: Leadership Training for the Real World.