Selling Direct and Customer Support

I have my ebookshop at tiltedwindmillpress.com, and it’s a great defense against online retailers deciding that they don’t want my business. But sometimes it comes back to bite me.

I don’t want your personal information, unless things go wrong. But when it goes wrong, I have no way to contact you.

I got an email today from antonio@z*****.com, saying they hadn’t gotten the BookFunnel email for their purchase. They had received the receipt from me. It happens. I replied, and my maillog spat out:

M...