What the Popularity of Closed Captions Tells Us About the Value of Making Accomodations

Twenty years ago when I was leading web production teams, we had to ensure our sites were compatible for people with slower browsers, screen readers and any other accommodations. At the time, I remember feeling like this was far too much effort for a relatively small population. Eventually I realized the problem with this mindset and began to understand how many people are left behind when technology is not accessible.

In the WSJ this week, there was a feature story about how closed captions (onc...