PRODUCTHEAD: Bad communication — how to annoy and alienate your users

PRODUCTHEAD is a regular newsletter of product management goodness,
curated by Jock Busuttil.

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Celsys are going to start charging for software updates to their popular Clip Studio Paint product

The way Celsys communicated this to their users caused outrage — some of which was justified

Fog Creek found themselves trying to monetise their viral product Trello, which it had promised would be free forever

Fog...