Information Technology Service Management (ITSM) Core Processes.

 Information Technology Service Management (ITSM) Processes.

1) Service Request Management
Focuses on requests and responses for the IT help-desk items. The processes should be established and uniform. To reduce the workload on agents, organization may consider implementing self service options or chat-bots.
2) Service Catalogs
Generally Service Catalogs is a central location/webpage with all the details for contacting the help-desk. It may also contain the self service options and solutions for com...