Let me call you sweetheart

It wasn’t just a few things that happened all at once. It was many things. Email went down. Someone at the door repeatedly ringing the bell. An important call that needed to be answered to avoid getting lost in “automated menu” hell. A friend in need on text. And a last-minute request to reschedule a construction project that already had people in place ready for action.

Who is that woman I thought to myself as I walked past the mirror in the hallway? This cool-as-a-cucumber gal handling the cha...