Is Customer Service Dead?

Is Customer Service Dead?

Still wading through the aftermath of our aborted trip to Antarctica. Details here.

There are two prongs to deal with: the airline and the cruise company, as we booked them separately.

Nowhere can we find anyone who’s able to give us personal attention.

As a comparison: a few years ago, we took an extended trip through the British Isles for our 50th anniversary. The tour we signed up for didn’t have enough people to run it, but our travel agent stepped up and gave us so...