Job Opportunity: Customer Experience Representative | Xceleration Partners LLC

Company Name: Xceleration Partners LLC
Position Title: Customer Experience Representative
Location: Atlanta, Georgia 30328 United States

Xceleration is looking for a motivated, detail-oriented Customer Experience Representative with exceptional problem-solving skills and who thrives in a fast-paced, collaborative environment to join our Customer Experience Team.

The Customer Experience Representative will be a key contributor to our Client Solutions team. Interacting directly with program participants, the Customer Experience Representative will be responsible for identifying and resolving end-user issues and will interface with teams across our organization to solve problems effectively and efficiently. Xceleration is a hybrid work environment.

Primary Responsibilities:

Deliver VIP level customer service while interfacing with program participants via email(80%)/telephone(20%) through Zendesk our customer support software.Support multiple programs for both domestic and international audiencesProvide timely follow-up and resolution to participants’ issues per Xceleration policiesUse Zendesk to document customer cases and solutions for all participant’s inquiries and issuesEngage participants to drive program performance and award redemptionAssist participants in point redemption and technical issuesProactively communicate information internally and externally about account activities, trends, issues, and work progress to keep all appropriate parties informedMaintain documentation of customer inquiries and responses for future reference

Desired Skills and Experience:

Driven and self-directed work ethicA strong commitment to being a team player and meeting the client’s needsExceptional organizational and time management skillsConcise writing skillsStrong, dynamic interpersonal and phone skillsExcellent analytical thinking and problem-solving abilities. Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions demonstrating initiative and follow-throughExperience in a detail-oriented, tactical position, involving relationship buildingStrong proficiency in Windows, MS Office applicationsAbility to comprehend and communicate client business needs and propose creative and effective solutionsAbility to manage multiple projects simultaneously with excellent follow up skillsAbility to demonstrate a sense of urgency, resourcefulness, responsibility, and accountabilityHigh school diploma or equivalent

Preferred Education and Experience:

A four-year college degree or relevant work experienceZendesk experience

Why Xceleration?

Competitive pay, perks, and employee-first policies: company-paid holidays; generous PTO; flexible scheduling opportunitiesBenefits include Medical, Dental, Vision, Life, Legal, Short/Long-term Disability, 401(k) & Retirement planningOpen-door management and HR practices, transparent career advancement planning and Representative development opportunities.Comfortable, casual work environmentParticipate in the solutions you build! Our employees participate in Xcel!, our internal recognition program. You’ll use RewardStation® – our proprietary software – to give and receive points for a job well done. You can redeem your points in a catalog built just for our team, with exciting merchandise, gift cards, travel & experience options, and more!

A Little More About Us
We’re a team of bright, driven Representatives, each of whom brings unique perspectives, experience, ideas, and skills to our roles. Our company culture means everything to us – we call it CARE (Collaborative. Adaptable. Respectful. Efficient.) Every member of our team works hard to exemplify these qualities in every aspect of the work we do each day.
We’re looking for people who genuinely want to improve the efficiency and effectiveness of our team. It’s not enough to be a cog in the machine here – and you’ll never be treated like one. We want people who thrive in a fast-paced, flexible environment: people who can think creatively, problem-solve quickly, and who welcome change and challenge with positivity. We’re always pushing ourselves and our solutions forward for our clients. If this sounds like you, we hope you’ll apply to be a part of our team!

Apply Here: https://www.click2apply.net/RDQakbCgJPPKhw4bTpNPE

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