It���s Your Fault!

There���s a trend these days for companies to blame their customers for the businesses��� errors. Perhaps it began in the computer industry, where tech support workers would ask users calling in with a problem ���What did YOU do to cause the error?��� My standard response to this question is ���I purchased your product.���

 

Last month, I ordered a pizza from Papa John���s website. I chose ���The Works,��� which is their version of all the toppings. I tipped the deliveryman, who promptly drove o...