Writers and Word

The one thing that continually surprises me is how many writers are unfamiliar with computers--even the word processing software they use! Now granted, some of the things in Word that aren't accessed often are not easy to figure out, but we're talking simple stuff here like creating headers or getting word count. How can you spend hours on a computer every day writing and not know some of these things?

It's not only writers, I know that. I work with people who can't figure out how to do any...