Dear Amazon.... It's me, Kate. AGAIN.
Hey, about that plagiarized book on your site? I wish you'd send me the money from sales of that book, but you did send me the plagiarists' address and suggest I track him down on my own to get my cash, that's something, I guess.
Now it's this new situation that has me perplexed. Someone took the profits from one of my books--a book that was not authorized for sale--and that someone is you.
This is from a book I tried to eliminate from your site, but, you told me no, the dashboard is forever. I can't take away anything, just take the book into the draft form and it'll never pop up on the sale page again. You promised!
SO imagine my confusion when The Rat Catcher, a book I'd said goodbye and buried forever, suddenly showed up with a BUY IT NOW button. I immediately went to my KDP board and hit the "unpublish button" I hit that baby a lot.
Nothing happened. The book stayed up there.
So I started writing letters. Here. Let me refresh your memory on this.
'User sent request while logged in as customer:
Topic: Remove a book - Other
Question/Feedback:
The rat catcher is my book and it's supposed to be in
draft form, not for sale, and draft is how it appears on my kindle publishing
page. Yet is now for sale.
It was down for a long time but suddenly has shown up
again. When I saw it a relatively low number, I asked you guys to remove it
from the list of my books. I got a response from you saying the book was gone,
but I can still find it and so can someone else, apparently. It has a new
review. PLEASE TAKE THE BOOK DOWN. http://amzn.com/B0076TTAKY
I can't do anything because it's not listed as anything
but draft-- it still has a buy button and it has had a fair number of sales.
Could you look into that please?
Thank you,
Kate Rothwell
=============
You sent me another form letter explaining how to take down the book. I know how to take it down. I tried. So I admit I got a little rude. I said I wanted the BOOK OUT OF YOUR SYSTEM. You answered with a non-form letter at last. Thanks for that!
===========
-----Original Message-----
From: Kindle Direct
Publishing
Hello,
At this time, it is not possible to completely remove an
unpublished book from the Bookshelf. I'm
sorry if this may cause you any inconvenience. However, I've changed the status
of your book to "Blocked" in your Bookshelf. If you prefer to make
corrections to this title and make it available for sale again, please write
back to us and we will change the status back to "Draft."
I hope this helps. Thanks for using Amazon KDP.
================
All Right. Fine. But now ..... what about the money?
So I wrote asking about that:
I can see that over the last few weeks of me trying to
get it out of the system, the title sold a few copies (the numbers went up and
down) where would I see those sales since it's not listed anywhere?
================
And yeah, that's right, I got a familiar answer, telling me to check my dashboard. This, by the way, is the third letter from you telling me to check my dashboard. Here is one, just for old time's sake.
-Original Message-----
From: Kindle Direct
Publishing [mailto:kdp-support@amazon.com]
Subject: Your Amazon KDP Inquiry
Hello Kate,
In order to check your sales reports, log into your KDP
account at https://kdp.amazon.com and
access the "Reports" section on the KDP Dashboard.
We have three types of reports available:
1. Month-to-date Unit Sales - transactions for the
current and prior month 2. Prior Six Weeks' Royalties - transactions for the
past six weeks (generated on Sundays) 3. Prior Months' Royalties - transactions
for the previous twelve months (generated by the 15th day of the month)
......[deleted because you know that form letter don't you? You've sent me quite a few]
I hope this is helpful. Thanks for using Amazon KDP.
==============
No. It is not helpful. I think I made it clear: there are no sales numbers for that book. Nothing. But then, wait a sec. WHOOPS!! THE BOOK IS LISTED WITH A BUY IT NOW BUTTON AGAIN!!!
WTF? I called Author Central and got a nice lady who couldn't help me -- KDP and Author Central are different divisions who don't seem to communicate much. There's no phone number for the technical side of things, and that's not a big surprise. You guys are obviously very busy.
=================
-----Original Message-----
To: 'kdp-support+A1S6A2822CEXZP@amazon.com'
Subject: RE: Your Amazon KDP Inquiry
No. You don't understand the question--I guess I didn't
make it clear. I know how to check my dashboard and sales logs. But this is a
book that was listed as "draft" and has been for months, maybe even
years. Therefore it is not showing up in reports. Yet I know that copies have
sold. Why do I know this? Because when I checked a few times over the last few
weeks, the book was listed as for sale, and the numbers for the book went fairly
low, as in copies were sold. Also because another, NEW review has shown up.
ALSO, WHEN I GO TO THE PAGE, THE BOOK IS LISTED AS FOR SALE---AGAIN!! There is a buy it
now button, which wasn't there a few months ago. I keep TRYING to take it down,
pushing the "unpublish" button on the dashboard, but nothing happens
on the amazon page.
That's why I've contacted you guys, more than once, to take it
down.
Please. Follow the link at the bottom of this message and
take it down--and then (because I cannot see these figures on my kdp pages,
because the book is listed as a draft) tell me how many copies have sold over
the last few months.
Thank you,
Kate Rothwell
============================================
Silence. . . But it's only a day or two, so I won't get on your case for being a bad correspondent. And the book vanished again. That's good.
=============================
Connect with KDP and other Authors and Publishers:
Like us on Facebook http://www.facebook.com/KindleDirectPublishing
Follow us on Twitter http://twitter.com/AmazonKDP
---- Original message: ----
Okay the book is no longer for sale. But during the time
it was, at least four books sold--I know this because people told me they
bought it. There is no record of those sales on my dashboard. How can I get the
money due to me?
I wouldn't push this but I recently lost sales due to a
plagiarist on Amazon so I'm turning into a penny-pinching money-grubber.
Kate
======================
-----Original Message-----
From: Kindle Direct
Publishing [mailto:kdp-support@amazon.com]
Sent: Tuesday, March 13, 2012 7:10 AM
Subject: Your Amazon KDP Inquiry
Hello Kate,
I'm very sorry for the confusion this issue may have
caused.
I checked your sales reports and I can confirm that the
last copy of your book "The Rat Catcher" was sold in January 2011. [WHAT? That's about when someone told me it had popped up again--no wait, that was 1/2012. Sorry.]
In order for us to investigate this issue further, please
write back to us with more information, namely the order numbers and possibly
the names of the purchasers. [I bolded this. Because...WTF?]
We'd be glad to get to the bottom of this issue as soon
as possible. You may reply to us by visiting this page:
https://kdp.amazon.com/self-publishing/contact-us
I hope this helps. Thanks for using Amazon KDP.
==========
HOLY CRAP! I'm supposed to find the sales YOU made? But what hurts even more, I'm back to the beginning again. You're sending me to the basic "contact us" button? After all we've been through together? Nooooo!! I feel like I did when I had to play Chutes and Ladders with my kids and ended up at the start spot after hours of playing.
=========
my response to you :
You're kidding, right? I'm supposed to track down and ask
a bunch of people I don't know for their sales information about my book?
Not going to happen. . . oh, but I did track down and asked the one person who wrote a review of
the story (a review that's lost and I'd like to put on the new edition of the
book, which is now called Someone to Cherish). Anyway she was nice enough to
emailed me her order number almost at once. This is an order from March 4.
I enclosed her number . .
============
That's where we left it. I eagerly await your next botchery of my books. I don't actually think you guys are Out To Get Us, but isn't it funny how you somehow end up with the money? Sorry my books don't sell better, but I imagine if you have enough people like me, you don't need us to hand over best sellers.
UPDATE: I'm in ranty mode, obviously. But, no, I don't think Amazon's out to get me or this is something they planned. It's just that when there's a screw up, they don't have the resources or systems in place to figure it out. So I'm apparently SOL.
I think that the funniest quote from PASIC conference was also the most true
Jon Fine (from Amazon): "What you don't see is that, behind the
scenes, books selling sites are held together with a lot of duct tape."
Mark Coker (from Smashwords and one of my fave people on the internet): "And string and bubblegum and pixie dust."
Now it's this new situation that has me perplexed. Someone took the profits from one of my books--a book that was not authorized for sale--and that someone is you.
This is from a book I tried to eliminate from your site, but, you told me no, the dashboard is forever. I can't take away anything, just take the book into the draft form and it'll never pop up on the sale page again. You promised!
SO imagine my confusion when The Rat Catcher, a book I'd said goodbye and buried forever, suddenly showed up with a BUY IT NOW button. I immediately went to my KDP board and hit the "unpublish button" I hit that baby a lot.
Nothing happened. The book stayed up there.
So I started writing letters. Here. Let me refresh your memory on this.
'User sent request while logged in as customer:
Topic: Remove a book - Other
Question/Feedback:
The rat catcher is my book and it's supposed to be in
draft form, not for sale, and draft is how it appears on my kindle publishing
page. Yet is now for sale.
It was down for a long time but suddenly has shown up
again. When I saw it a relatively low number, I asked you guys to remove it
from the list of my books. I got a response from you saying the book was gone,
but I can still find it and so can someone else, apparently. It has a new
review. PLEASE TAKE THE BOOK DOWN. http://amzn.com/B0076TTAKY
I can't do anything because it's not listed as anything
but draft-- it still has a buy button and it has had a fair number of sales.
Could you look into that please?
Thank you,
Kate Rothwell
=============
You sent me another form letter explaining how to take down the book. I know how to take it down. I tried. So I admit I got a little rude. I said I wanted the BOOK OUT OF YOUR SYSTEM. You answered with a non-form letter at last. Thanks for that!
===========
-----Original Message-----
From: Kindle Direct
Publishing
Hello,
At this time, it is not possible to completely remove an
unpublished book from the Bookshelf. I'm
sorry if this may cause you any inconvenience. However, I've changed the status
of your book to "Blocked" in your Bookshelf. If you prefer to make
corrections to this title and make it available for sale again, please write
back to us and we will change the status back to "Draft."
I hope this helps. Thanks for using Amazon KDP.
================
All Right. Fine. But now ..... what about the money?
So I wrote asking about that:
I can see that over the last few weeks of me trying to
get it out of the system, the title sold a few copies (the numbers went up and
down) where would I see those sales since it's not listed anywhere?
================
And yeah, that's right, I got a familiar answer, telling me to check my dashboard. This, by the way, is the third letter from you telling me to check my dashboard. Here is one, just for old time's sake.
-Original Message-----
From: Kindle Direct
Publishing [mailto:kdp-support@amazon.com]
Subject: Your Amazon KDP Inquiry
Hello Kate,
In order to check your sales reports, log into your KDP
account at https://kdp.amazon.com and
access the "Reports" section on the KDP Dashboard.
We have three types of reports available:
1. Month-to-date Unit Sales - transactions for the
current and prior month 2. Prior Six Weeks' Royalties - transactions for the
past six weeks (generated on Sundays) 3. Prior Months' Royalties - transactions
for the previous twelve months (generated by the 15th day of the month)
......[deleted because you know that form letter don't you? You've sent me quite a few]
I hope this is helpful. Thanks for using Amazon KDP.
==============
No. It is not helpful. I think I made it clear: there are no sales numbers for that book. Nothing. But then, wait a sec. WHOOPS!! THE BOOK IS LISTED WITH A BUY IT NOW BUTTON AGAIN!!!
WTF? I called Author Central and got a nice lady who couldn't help me -- KDP and Author Central are different divisions who don't seem to communicate much. There's no phone number for the technical side of things, and that's not a big surprise. You guys are obviously very busy.
=================
-----Original Message-----
To: 'kdp-support+A1S6A2822CEXZP@amazon.com'
Subject: RE: Your Amazon KDP Inquiry
No. You don't understand the question--I guess I didn't
make it clear. I know how to check my dashboard and sales logs. But this is a
book that was listed as "draft" and has been for months, maybe even
years. Therefore it is not showing up in reports. Yet I know that copies have
sold. Why do I know this? Because when I checked a few times over the last few
weeks, the book was listed as for sale, and the numbers for the book went fairly
low, as in copies were sold. Also because another, NEW review has shown up.
ALSO, WHEN I GO TO THE PAGE, THE BOOK IS LISTED AS FOR SALE---AGAIN!! There is a buy it
now button, which wasn't there a few months ago. I keep TRYING to take it down,
pushing the "unpublish" button on the dashboard, but nothing happens
on the amazon page.
That's why I've contacted you guys, more than once, to take it
down.
Please. Follow the link at the bottom of this message and
take it down--and then (because I cannot see these figures on my kdp pages,
because the book is listed as a draft) tell me how many copies have sold over
the last few months.
Thank you,
Kate Rothwell
============================================
Silence. . . But it's only a day or two, so I won't get on your case for being a bad correspondent. And the book vanished again. That's good.
=============================
Connect with KDP and other Authors and Publishers:
Like us on Facebook http://www.facebook.com/KindleDirectPublishing
Follow us on Twitter http://twitter.com/AmazonKDP
---- Original message: ----
Okay the book is no longer for sale. But during the time
it was, at least four books sold--I know this because people told me they
bought it. There is no record of those sales on my dashboard. How can I get the
money due to me?
I wouldn't push this but I recently lost sales due to a
plagiarist on Amazon so I'm turning into a penny-pinching money-grubber.
Kate
======================
-----Original Message-----
From: Kindle Direct
Publishing [mailto:kdp-support@amazon.com]
Sent: Tuesday, March 13, 2012 7:10 AM
Subject: Your Amazon KDP Inquiry
Hello Kate,
I'm very sorry for the confusion this issue may have
caused.
I checked your sales reports and I can confirm that the
last copy of your book "The Rat Catcher" was sold in January 2011. [WHAT? That's about when someone told me it had popped up again--no wait, that was 1/2012. Sorry.]
In order for us to investigate this issue further, please
write back to us with more information, namely the order numbers and possibly
the names of the purchasers. [I bolded this. Because...WTF?]
We'd be glad to get to the bottom of this issue as soon
as possible. You may reply to us by visiting this page:
https://kdp.amazon.com/self-publishing/contact-us
I hope this helps. Thanks for using Amazon KDP.
==========
HOLY CRAP! I'm supposed to find the sales YOU made? But what hurts even more, I'm back to the beginning again. You're sending me to the basic "contact us" button? After all we've been through together? Nooooo!! I feel like I did when I had to play Chutes and Ladders with my kids and ended up at the start spot after hours of playing.
=========
my response to you :
You're kidding, right? I'm supposed to track down and ask
a bunch of people I don't know for their sales information about my book?
Not going to happen. . . oh, but I did track down and asked the one person who wrote a review of
the story (a review that's lost and I'd like to put on the new edition of the
book, which is now called Someone to Cherish). Anyway she was nice enough to
emailed me her order number almost at once. This is an order from March 4.
I enclosed her number . .
============
That's where we left it. I eagerly await your next botchery of my books. I don't actually think you guys are Out To Get Us, but isn't it funny how you somehow end up with the money? Sorry my books don't sell better, but I imagine if you have enough people like me, you don't need us to hand over best sellers.
UPDATE: I'm in ranty mode, obviously. But, no, I don't think Amazon's out to get me or this is something they planned. It's just that when there's a screw up, they don't have the resources or systems in place to figure it out. So I'm apparently SOL.
I think that the funniest quote from PASIC conference was also the most true
Jon Fine (from Amazon): "What you don't see is that, behind the
scenes, books selling sites are held together with a lot of duct tape."
Mark Coker (from Smashwords and one of my fave people on the internet): "And string and bubblegum and pixie dust."
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newest »
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Yikes! Thanks, Alisha. I hope Amazon gave you your money back.
This really sucks. I had bought the plagiarists book and then I read some of the reviews for it. That's when I learned that it was your book. So I deleted it off my Kindle and bought your copy. I loved it. Can't wait for more books by you.