Defining High-Performance Culture

 


The metrics you use to define ‘high performance’ will drive your team members’ behaviors. Make sure your definition leads to the behaviors you want.
To build a high-performance culture, you have to define what high performance is. What does high performance mean? How are you going to measure it? How much of your definition hinges on hard business metrics like sales, profitability, and growth, versus on qualitative metrics like morale, engagement, and customer satisfaction?

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