Kindness – the impact of a janitor

"Who's Annie?" the doctor asked. Annie was a young girl brought in here because she was incorrigible—nobody could do anything with her. She'd bite and scream and throw her food at people. The doctors and nurses couldn't even examine her or anything. I'd see them trying with her spitting and scratching at them. "I was only a few years younger than her myself, and I used to think, 'I sure would hate to be locked up in a cage-like that.' I wanted to help her, but I didn't have any idea what I could do. I mean, if the doctors and nurses couldn't help her, what could someone like me do?