It’s Your Fault!

There’s a trend these days for companies to blame their customers for the businesses’ errors. Perhaps it began in the computer industry, where tech support workers would ask users calling in with a problem “What did YOU do to cause the error?” My standard response to this question is “I purchased your product.”

 

Last month, I ordered a pizza from Papa John’s website. I chose “The Works,” which is their version of all the toppings. I tipped the deliveryman, who promptly drove off, and when I ope...