Product vs. Process

If you have ever seen the TV show The Profit starring Marcus Lemonis, you are familiar with the methods used to take struggling businesses and make them highly successful ones. He focuses on 3 parts of the business: people, processes and product. And with good reason.

As humans, we are always so eager to get to the product – finished and ready to ship, view, consume or use – that the product is often flawed, incomplete or otherwise undesirable.  Focusing some time and energy on process can save ...