Amazon Loses Die By Wire Reviews – The Ugly Sequence

So, earlier today and the past week: great reviews after the launch of Die By Wire. They're coming in from all over the world.

Around 5 p.m. Pacific time, I go to make dinner. At 6:30 or so, I come back and find that 8 of my 13 reviews are missing. Fortunately, one of my Firefox tabs was still open from before 5 p.m. I take a screen cap. Then a screen cap after dinner. And finally, the complaint I filed. The images are below.

Reviews are VERY important to authors. They mean a lot – even those of us with thick skins from decades of writing traditionally-published books. And especially when — after 20 published books — this is my first as an independent.

I've even gone the Amazon route: Die By Wire is in their "Select" program which pulls it off everyone else's shelves. I had misgivings. But went that way despite that. I was even ready not to complain when — somehow — Amazon enrolled ALL of my books in that program WITHOUT my consent. Programming error? Who knows?

But I have been so busy (and happy) with five days of Select promotion that I've never had time to complain.

I got really close to drinking the Amazon Kool-Aid, but now thankful I just took a sip.

AND NOW THISBONEHEADED MANEUVER!

Where are my reviews? They came from all over the world. I have no way to get in touch with people to tell them that Amazon trashed their reviews.

Here are the relevant screen caps, in order. Yes, they are outrageously too large for the format, but can be read easily. Read and weep!

SOMETIME BEFORE 5 P.M. – 13 REVIEWS

 AND JUST AFTER 6 P.M. – 8 REVIEWS

AND THE COMPLAINT I FILED

FOR THOSE OF YOU WHO HAVE HAD YOUR REVIEWS TRASHED BY AMAZON

Please take the time to re-file them if it's convenient at this link. And, please email me  (lperdue AT ideaworx.com) with your reviews so that I have proof … in case I have to fight this further.