Build Trust, Connection in a Work-from-Anywhere World

Digital communication, we were told, would save us time and strengthen relationships.

It seems the jury is still out on how that’s really working.

Sure, sending a brief text or email can be quicker than playing phone tag. But there are risks.

Occasionally the miscue is simply a typo, like the time I began an email with “Hell, Bob”—which could have come across as disgust, when what I intended to type was a friendly “Hello, Bob.” Oops. Fortunately, Bob responded with a chuckle.

In our new work-fro...