I have long had an intense hatred of the telephone — even...

I have long had an intense hatred of the telephone — even in the face of eloquent testimonials like this one from Suzanne Fischer — but finally I am ready to be won over. And the key to this change of direction, as Joanna Stern explains, is: Zoom. After a year-plus of Zooming, I now find myself delighted when I get to use the phone instead. I can talk while lying on the sofa with my eyes closed!