Help your customers avoid taking responsibility

It's interesting to see that people are much better at putting up with things that happen to them than they are at living with the consequences of a bad choice.

When you can blame someone else (or the gods of spite, chance and bad luck) it's emotionally safer than it is to acknowledge you made a lousy choice.

If the weather is freakishly bad on your vacation, you can embrace pity from your friends, and spend your angst cursing the storms.

On the other hand, if you book a trip in the middle of...