How To Handle A Salesperson
My conversation with the cable company this morning:
"I'm calling about cable service."
"Do you want a bundle package?"
"No, just cable please."
"Are you sure? Our bundle packages are really great!"
"No, I don't need anything but cable."
"So, you have phone and internet? Who is your phone service through?"
I know salespeople are only doing their jobs. But, I would love one day to be able to make a purchase without all the hassle. I wish one day a salesperson would actually treat me like I'm an informed consumer and I might know what's best for me.
But before you start thinking I'm some grumpy guy, imagine my voice in a calm, professional manner…
"Well, when I called I knew exactly what I wanted and that's all I wanted. But since you are so insistent, I'll tell you all of my business that isn't any of your business. First of all, I have a cell phone package with my daughter. Her phone service is much more than mine when it comes to separating the services, so it would make no sense to have a home phone when my daughter still needs her phone. Second, the community where I live has wifi. It's high speed internet access that is faster than any of the packages you offer because I took the time to look. We have a gym, a volleyball court and two pools too. But, that's beside the point. So, all I want is to talk about your cable service. Is that ok that I might know what I need more than you do and ask that you quit wasting my time thinking I'm not a responsible consumer?"
So much of my time gets wasted by people who want to use it for my convenience.
Michael Allen Online
Born in Cedar Rapids, Iowa in 1970, Michael Allen went on to graduate high school from James Monroe in Fredericksburg, Virginia in 1988. He went into the Marine Corps four days later and put himself through college after being Honorably Discharged in 1993. After earning his B.S. in English in 1999 from Frostburg State University, he went on to write A River in the Ocean first as well as the children's book connected to it entitled When You Miss Me. He has also written the psychological thriller The Deeper Dark. ...more
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