The One Question Every Leader Should Ask Their Volunteers

Years ago, I (Reggie) read a story about a conductor of the Boston symphony orchestra who had become somewhat famous. You can imagine that being on a stage in front of a large gathering in a prominent city in front of some of the most elite people in the community—receiving standing ovations, invitations, and popularity—can fuel an ego that can become unhealthy. 

This particular symphony leader developed a reputation as a somewhat arrogant, self-centered, and impatient conductor. He actually dro...