Mailbag: How to deal with unhappy users on your Internal platform?

I'm in the early stages of working with my friend, Rachael Stedman,on an "Ask an engineering leadership" project where we try to answer folks challenging engineering leadership questions.This is one of the questions that came in that wasn't a perfect fit for that project(we're still callibrating a bit on what is a perfect fit), but still a question I wanted to take a stab at answering.

I work as an Engineering Manager at a large organization, supporting team managers across four teams who wo...