How to Care, Coach, and Connect in Your Workplace

What object is several times larger than most homes, can comfortably accommodate enough people to populate a small town, weighs more than 400 tons, and can fly?

The answer, of course, is a jumbo jet. By employing laws of physics discovered by Newton, Bernoulli, and others, the jet is able to overcome its own mammoth weight and create the lift that allows it to soar.

When it relates to human performance, the airplane metaphor is apropos. Many “people programs” that manage a promising takeoff even...