How would you characterize your organization’s attitude toward customer service?

Our reader poll today asks: How would you characterize your organization’s attitude toward customer service? We go out of our way to exceed expectations 61% We do our best to meet expectations 32% We try to meet expectations but don’t worry too much if we don’t 6% We do the bare minimum to get by 1% Is meeting expectations good enough? IN a hyper-competitive world, a clear majority of you are going out of your way to exceed your customers’ expectations. It doesn’t take much and it goes a long way. For those of you satisfied with meeting customer expectations, recognize that your competitors are trying to push beyond those expectations. Fall short enough times and you’ll find those customers are no longer yours. We all know it’s less expensive to keep an existing customer...



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