Followup to Finding Sarah’s Trolls

Followup to Finding Sarah’s Trolls

A while back, I posted about how there were some unscrupulous “reviewers” out after Finding Sarah. I mentioned that I was trying to get Amazon to understand what was happening. I’m following up on that today.

Amazon makes it difficult to find the right person to talk to. Their front lines are all “Look for keywords, then send a boilerplate response” people. (This was confirmed by an Amazon executive long ago—it’s too expensive to use their trained people when m...