Is Flickr in trouble again?

I have two Flickr accounts, named Doc Searls and Nfrastructure. One has 73,355 photos, and the other 3,469. They each cost $60/year to maintain as pro accounts. They’ve both renewed automatically in the past; and the first one is already renewed, which I can tell because it says “Your plan will automatically renew on March 20, 2022.”

The second one, however… I dunno. Because, while my Account page says “Your plan will automatically renew on December 13, 2020,” I just got emails for both accounts saying, “This email is to confirm that we have stopped automatic billing for your subscription. Your subscription will continue to be active until the expiration date listed below. At that time, you will have to manually renew or your subscription will be cancelled.” The dates match the two above. At the bottom of each, in small print, it says “Digital River Inc. is the authorized reseller and merchant of the products and services offered within this store. Privacy Policy Terms of Sale Your California Privacy Rights.”

Hmmm. The Digital River link goes here, which appears to be in Ireland. A look at the email’s source shows the mail server is one in Kansas, and the Flickr.com addressing doesn’t look spoofed. So, it doesn’t look too scammy to me. Meaning I’m not sure what the scam is. Yet. If there is one.

Meanwhile, I do need to renew the subscription, and the risk of not renewing it is years of contributions (captions, notes, comments) out the window.

So I went to “Manage your Pro subscription” on the second one (which has four days left to expiration), and got this under “Update your Flickr Pro subscription information”

Plan changes are temporarily disabled. Please contact support for prompt assistance.

Cancel your subscription

The Cancel line is a link. I won’t click on it.

Now, I have never heard of a company depending on automatic subscription renewals switching from those to the manual kind. Nor have I heard of a subscription-dependent company sending out notices like these while the renewal function is disabled.

I would like to contact “customer support”; but there is no link for that on my account page. In fact, the words “customer” and “support” don’t appear there. “Help” does, however, and goes to https://help.flickr.com/, where I need to fill out a form. This I did, explaining,

I am trying to renew manually, but I get “Plan changes are temporarily disabled. Please contact support for prompt assistance.” So here I am. Please reach out. This subscription expires in four days, and I don’t want to lose the photos or the account. I’m [email address] for this account (I have another as well, which doesn’t renew until 2022), my phone is 805-705-9666, and my twitter is @dsearls. Thanks!

The robot replied,

Thanks for your message – you’ll get a reply from a Flickr Support Hero soon. If you don’t receive an automated message from Flickr confirming we received your message (including checking your spam folders), please make sure you provided a valid and active email. Thanks for your patience and we look forward to helping you!

Me too.

Meanwhile, I am wondering if Flickr is in trouble again.

I wondered about this in 2011 and again in 2016, (in my most-read Medium post, ever). Those were two of the (feels like many) times Flickr appeared to be on the brink. And I have been glad SmugMug took over the Flickr show in 2018. (I’m a paying SmugMug customer as well.) But this kind of thing is strange and has me worried. Should I be?

(Comments here only work for Harvard people; so if you’re not one of those, please reply elsewhere, such as on Twitter, where I’m @dsearls.)