Poor Listening Skills

I’ve been posting a lot about listening recently. This is because I believe your success, in any role, depends so much on your ability to listen. There is not a communication skill more important to building good relationships and solving problems than learning how to actively listen and really hear what others are saying. And yet most people use poor listening skills. The consequence is they limit the quality of their relationships and well as their ability to influence others.

So, in this art...