Open, honest and always improving

Best product management practice in government organisations will look startlingly familiar to anyone who’s worked in a user-centric company. But what does it look like when the usual commercial drivers such as revenue, profits and investors are taken out of the picture?

In government, product is borne out of transparency, quite a lot of cake and a fanatical desire to serve the needs of users.

In this recent video for ProdPad’s webinar series, I talk about the acute challenges of cult...