Customer Service: A Path to Burnout or Breakthrough – Guest Post by Eileen McDargh

All our businesses depend upon the good will, continued support, and referrals of external as well as internal customers. But, how we serve and care for each other in our enterprises will ultimately be reflected in those clients who pay the bills.

 

In May 2019, the World Health Organization (WHO) listed burnout in its classification of occupational hazards. Around the globe, all manner of industries were reporting high levels of exhaustion, loss of productivity, cynicism, and disengagement.  Fa...