Leading through adversity, is this the new norm?

As the world keeps changing, so must our leadership. Leading through adversity, is this the new norm?

Retail has been shifting, over the past eight years, one of the largest obstacles to overcome has been the shifting sales to online causing traffic declines in brick and mortar. The traditional customer journey as we know it has changed. However, what retail is facing today with the Corona Virus pandemic is epic.

And as we ask ourselves questions such as; What will the new customer journey look ...