Better to Over-Communicate Than Under

[Excerpt from The Culture Question]

Throughout the entire culture change process, it is imperative that you communicate what is happening! Risk over-communicating rather than under-communicating. A common theme in our survey responses was a lack of communication from leaders. One participant wrote about the impact of poor communication: “Management could do a better job of communicating with other levels. When change occurs now, the rationale behind it is not articulated. As a result, not everyo...