Amber

This is a post about how chasing government targets impacts directly on patient care.

I've often written about our chasing of our 'Cat A' targets - that we are tasked by the government to reach 75% of these calls within eight minutes. I've also written about how I think our senior management have put this priority above many others.

There is another target that we should be hitting - calls that are given 'Cat B' (serious but not immediately life threatening), we should be reaching these calls w...