Service design on the Clearleft podcast

If you���re subscribed to the Clearleft podcast there���s a new episode winging its way across the airwaves to alight in your podcast software of choice.

This episode is all about service design. More precisely, it���s about me trying to understand what service design is. I don���t think I���m alone in being unsure of its meaning.

So in some ways, this is similar to the first episode, which involved a lot me asking ���What exactly is a design system anyway?��� But for the service design episode, rather than using interviews as my source material, I���ve dug into the archives of UX London. There are past talks on Clearleft���s Vimeo channel. I made plenty of use of presentations by Kerry Bodine, Jamin Hegeman, and Lou Downe.

That worked out well, but I felt there was still something missing from the episode. It needed a good story to wrap things up. So I cornered Rich for a chat about a project Clearleft worked on for Brighton council. That did the trick!

Again, there���s not much of me in this one. I���m there to thread the narrative together but my voice is not the one doing the explaining or the story-telling.

The episode ended up being almost half an hour long. Like I said before, rather than trying to squeeze each episode into a predefined timeslot, each episode will be as long as needs to be. And this one needed the time for Rich to tell his story.

Ooh, and I even tried adding in some sound effects during that part! It probably just sounds cheesy, but I���m still trying to figure out what works and what doesn���t.

Anyway, have a listen to this episode and see what you think. It���s got dead badgers, Downton Abbey, icebergs, and airplanes. Service design really does encompass a lot!