Customer Service Rant Follow Up

Customer Service Rant Follow Up

For those who read my post last week about trying to undo the damage an ill-informed (okay, incompetent) employee created with my mother’s phone account, it didn’t end there.

According to the company, all was well last Friday. There were some internet issues, but a tech was scheduled to come out today to deal with them.

To my surprise, on Sunday night, I get a call from my brother saying Mom called him, and Caller ID said she was calling from the new account numb...