Do You Always Show Respect to Customers?

Several years ago, I purchased an industrial strength sleeper sofa and had it delivered to my weekend getaway home on a nearby lake. This was my first experience with this furniture store. The salesperson neglected to tell me that the standard mattress that came on the $900 sleeper-sofa bed was only a “pretend” mattress—one you might endure only for a short night after partying really late!

 

After one miserable night on it, I called the furniture store to report on my aching back and to arrange...