Apologies For This Customer Service Rant

Apologies For This Customer Service Rant

Image by Capri23auto from Pixabay

Not a writing post today (although drawing on emotions such as anger and frustration are things to bank away for use by a character some day). Today, it’s about customer service, or lack thereof.

Recently, my 94-year old mother wanted to change her phone/internet account from my dad’s name to hers. He died 3 years ago. The company in question insisted she show up in person with a death certificate. Pandemic? Scanning and ...